NVQ in Management (Level 4)

This level is appropriate for those in a middle/operational management role and consists of 8 units, five mandatory and three optional.

Mandatory units

B1	Develop and implement operational plans for your area of responsibility
C2	Encourage innovation in your area of responsibility
D2	Develop productive working relationships with colleagues and stakeholders
E6	Ensure health and safety requirements are met in your area of responsibility
F3	Manage business processes

A2	Manage your own resources and professional development
A3	Develop your personal networks
B6	Provide leadership in your area of responsibility
B8	Ensure compliance with legal, regulatory, ethical and social requirements
B11	Promote equality of opportunity and diversity in your area of responsibility
C4	Lead change
C5	Plan change
C6	Implement change
D3	Recruit, select and keep colleagues
D6	Allocate and monitor the progress and quality of work in your area of responsibility
D7	Provide learning opportunities for colleagues
D10	Reduce and manage conflict in your team
D11	Lead meetings
E2	Manage finance for your area of responsibility
E8	Manage physical transactions
E9	Manage the environmental impact of your work
E10	Take effective decisions
F1	Manage a project
F2	Manage a programme of complementary projects
F8	Work with others to improve customer service
F9	Build your organisation's understanding of its market and customers
F11	Manage the achievement of customer satisfaction