NVQ in Team Leading (Level 2)

This level is appropriate for those in a first line supervisory/team leading role and consists of 6 units, four mandatory and two optional.

Mandatory units

A1	Manage your own resources
B5	Provide leadership for your team
D1	Develop productive working relationships with colleagues
E5	Ensure your own actions reduce risks to health and safety

C1	Encourage innovation in your team
D5	Allocate and check work in your team
D7	Provide learning opportunities for colleagues
D8	Help team members address problems affecting their performance
D12	Participate in meetings
F5	Resolve customer service problems
F7	Support customer service improvements